Customer Service

Tack Et Cetera prides itself on prompt, friendly, and knowledgeable customer service. If you have any questions or concerns about your order or a product that you are interested in, please feel free to call us at our toll-free number: (877) 608-9864. Any member of our staff can assist you. If you prefer to communicate via email, you may do so by emailing us at: info@tacketc.net

Returns
To send a return to Tack Et Cetera please call prior to the return and request a Return Authorization number (RA) within 30 days of purchase. Please be sure to send your product in its original packaging – unmarked by the return shipping company – and in unused condition. Include you Return Authorization number, name address and reason for return. Shipping charges are non-refundable. It’s recommended to use an insured and trackable shipping company (UPS, FEDEX or USPS Insured).

• Purchases paid by check must be refunded by check - a minimum of 10 business days are required for payment.
• Credit card purchases must be refunded to the same credit card used for payment.
• Items for return or exchange must be in new and unused condition, with their original packaging. A re-stocking fee or refusal of return may occur if these requirements are not met.
• Some items may be offered to repair rather than exchange – based on mfg recommendations.
• Please remember, no returns after 30 Days from date of purchase.
• A receipt must accompany all merchandise. We are not able to look up accounts other than yours to determine purchase history.
• Sales are FINAL on clearance items. All deep discount and clearance items are non-refundable. Please make sure you have the right size & color.

Shipping
We ship all orders via UPS ground. If you would like us to ship your order overnight or via some other carrier, just call us at our toll-free number (877) 608-9864 and we will make those arrangements.

Special Orders
If we do not have the exact item that you need, we may be able to order it for you. If it is not an item that we normally stock, we will require an advance deposit. Otherwise, you will not be charged for any item until it is being shipped to you or your designated recipient.

Sizing Information
We know how hard it can be to figure out sizing not only for your own clothing, but also for the wide variety of clothing and equipment for your horse. That is why our staff is available to help you, by telephone or email, with sizing information. We have customers all over the world -- consequently, we have devised creative ways for measuring all kinds of things "from a distance".

Saddle and Strap Goods Repair and Custom Saddlery Work
We are happy to offer repair services for your saddles and strap goods. Please give us a call regarding these services at our toll-free number: (877) 608-9864 during our normal store hours for assistance.

New and Used Saddle Trials
We understand how hard it can be to find the right saddle for you and your horse. Accordingly, we do allow a trial period and provide written guidelines for you to follow to help you care for the saddles while they are in your possession. Before we ship a saddle to you, we ask that you call us 877-608-9864. We have knowledgeable and qualified staff members available to answer any fitting questions that you might have. You have four days after receiving the saddle to “trial” and check the fit. Please remember the saddle must be protected during riding and be kept in the condition it was shipped to you in case you need to return or exchange it. A credit card deposit for the price of the saddle, shipping and sales tax (if applicable) are required before shipment.

• Wrap you leathers in plastic or a tube sock
• Don’t wear your tall boots or chaps-they might mark the saddle
• Always use a pad to prevent sweat marks
• Please do Not oil or clean the saddle unless you plan to buy it

Out of Stock

Out of stock items will be ordered and shipped when received from the vendor. We’ll keep in touch with you to let you know the status of your order.

Gift Certificates
For the hard to shop for two or four legged friends we offer gift certificates available in any denomination. Gift certificates are valid for one year after the purchase date.

Privacy and Security

We collect customer information through our web site and retail stores. We use this information to process orders, enhance your shopping experience, and communicate with you about our products, services, and promotions. Please be assured that we will not sell any customer information to outside parties under any circumstances.